There can be several reasons, and the system always names the exact one. The most common: your account is not yet e-mail verified (“This account has not been e-mail verified yet…” — check your inbox, including the spam folder, or request a new link); you are already signed in on another device or browser, because a user or super user account can only have one active session open at a time (“This account is currently in active use on another device…” — sign out there, or wait a few seconds); or, after too many failed attempts, the system has temporarily locked the account for a few minutes (“Too many failed sign-in attempts.”). If your account or group has been suspended, the system states this explicitly too, and in that case an administrator needs to step in.
If there has been no click or activity in your account for 10 minutes, the system signs you out automatically for security reasons (“You were signed out automatically after 10 minutes of inactivity.”). This is not a fault — simply sign in again to continue.
No. With a user or super user account only one active session can be open at a time. If you want to sign in on another device, sign out of the first one first.
If this option is available, yes — in that case e-mail verification is automatic (Google has already confirmed it), and you receive a random password which you can later replace with your own on the Profile page.
You can sign in, look around the interface, and you also get 20 free trial analyses so you can try the system for real. You can split these 20 requests freely across the “Daily use” menu items (Match analysis, Bookmaker prices, Player form, Starting line-up impact, Daily slip, Toto slip, TOP 5 Analysis, Referee profile, Team statistics). After that the analysis functions stay locked until you buy a plan — the menu items remain visible, but their content does not open.
Without a plan you get a total of 20 free trial analyses, and you can use them on any “Daily use” menu item — Match analysis, Bookmaker prices, Player form, Starting line-up impact, Daily slip, Toto slip, TOP 5 Analysis, Referee profile, Team statistics — split however you like. Every analysis actually run takes one unit; in the Daily slip each selected match counts as a separate unit, so there the 20 trials give you 20 matches. The trial allowance is one-off and lifetime-scoped: it does not restart monthly, and once used up you can only continue by buying a plan. Deleting your account and registering again with the same e-mail address does not grant a new trial allowance either — we keep a record of this (solely to prevent abuse, in the form of an unreadable hash), see clause 2.8/a of the Privacy Notice. For the same reason, at most two accounts without a plan can be created from one network (IP address); this limit does not apply to registration with a plan.
The menu items tied to your plan become unavailable until you buy a plan again on the Change plan page. There is no automatic renewal; extending is always a manual step — the system never charges your card automatically.
With a card payment the plan is activated shortly after the successful transaction: the system checks the payment status every few minutes, and you can also start the check yourself with a button on the order page. With a bank transfer, activation only happens once the transfer has arrived and the system or an administrator has approved it — you will receive an e-mail about this.
Extra quota is a one-off, immediate quota credit alongside your EXISTING plan — it does not replace it, and it can only be used until your plan expires. It is worth considering if you need more analyses only temporarily (for example over a busy weekend), rather than on a lasting basis.
Yes. Every selected match that is actually analysed counts as an individual unit against your monthly quota — if you select 20 matches, that can use up to 20 units at once.
Because by default no competition is ticked in the filter — this is deliberate, so that a large query consuming a lot of quota does not start on its own. Tick the competitions you are interested in (or use the Select all button), then click Refresh list.
Of the up to five matches appearing in the daily package, only those that reach the high reliability (confidence) level set by the Provider deduct quota — the remaining items can be viewed within the package free of charge. If no item reaches that level, viewing the entire daily package is free.
No. If the system cannot find enough data for an analysis, it says so in place of the report, and the request is not counted against your quota — this applies equally to every tool (Match analysis, Bookmaker prices, Player form, Line-up impact, Daily slip, Toto slip, Referee profile, Team statistics).
No. Repeating a request for the same match on the same day, in the same tool, does not deduct further quota — after the first request that is actually charged, repeating it that day is free. The system also indicates this at the top of the analysis. Importantly, this applies per tool: the same match in Match analysis, in the Daily slip and in the TOP 5 Analysis counts as three separate requests, because each produces a different calculation and report. The benefit applies per user: if a fellow group member requests the same match, that counts as a separate request. For team-level tools (Player form) the same rule applies to the team.
If you have both a primary and a secondary group membership, the system always consumes the quota of the plan that expires SOONER first. With a group plan it may also be the case that a single member may only use a specified share of the group allowance on their own (Individual allowance, see section 9.1) — this protects the other members from one person using up the whole group's allowance.
The system indicates that no quota is available and offers you the option of changing plan or buying extra quota, with a “Buy a plan / continue payment” button.
Choosing the competition and the season is free of charge — you can browse the drop-downs freely, and nothing is deducted for that. Quota is consumed by the “Show” button: viewing one season of one competition costs 1 query, regardless of how many teams it contains — a single deduction gives you the data of every team in the competition. If you view the same competition and season again on the same day, no further unit is deducted; this is indicated above the button. The benefit applies per user: the same query run by another member of your group counts as a separate, quota-bearing request.
If a super user invites you to another group and you accept the invitation with your existing account, your account gains secondary membership of the new group, while your own primary plan and data remain unchanged.
24 hours. If you do not accept it in time, the invitation expires and the super user has to send a new one.
With a primary membership this affects your own account in relation to that group; with a secondary membership (“End membership”) only the secondary link ceases, and your own primary account and plan remain untouched.
Because they answer two different questions, and this is NOT a fault. “Most likely single score” shows which of ALL the possible final scores (0-0, 1-0, 2-1 and so on) has the greatest chance on its own — this is often a draw (for example 1-1), even if one of the teams is a clear favourite. The reason is simple: a draw concentrates on a few specific scores (0-0, 1-1, 2-2), whereas wins are spread across many (1-0, 2-0, 2-1, 3-1 and so on), so a single draw cell easily outranks any single winning scoreline.
“Most likely score according to the 1X2”, by contrast, does not look at the whole grid: the 1X2 first decides which outcome is the most likely (home win, draw or away win), and only within that outcome does the system look for the exact score with the highest probability.
From this follows the most important difference: the score according to the 1X2 can never contradict the match's main verdict. If the 1X2 makes a home win the most likely outcome, this figure shows a home win too — even if the peak of the grid is a draw at the same time. The sum of a group and the probability of individual scores are two separate questions, and the two KPIs deliberately answer them separately.
Two different things can get mixed up here: “expected goals” and the most likely specific score. Expected goals is an average — if the model says 2.6-0.7, it means that playing many similar matches would produce this many goals ON AVERAGE. The result of a single match can differ substantially, and this is not a flaw in the model but the nature of football: even a heavy favourite often wins 1-0.
The single most likely score is therefore almost always close — not because the model is unwilling to state the difference, but because the probability is spread out. The chance of a 4-0 stays small even if the chance of a home win is 80%: that 80% is distributed across many different scores (1-0, 2-0, 2-1, 3-0, 3-1 and so on), and none of them ends up dominant.
If, however, you see that the expected goal difference and the 1X2 figures do not agree with each other, the Match analysis page issues a separate warning. Both that warning and the step-by-step breakdown (section 7.11) are internal diagnostic views: they are available in the administrator role.
From the corner/card measurement (section 7.12). It compares the estimate with the actual match statistics on completed matches, and it does not show only the average error — that would not be interpretable on its own — but also what the error would be if the system simply stated the average for the period every time. If the estimate cannot beat that deliberately naive baseline, it carries no match-specific information, and the system hides that market from the analysis. The decision is taken separately for each market, every day, so corners and cards may go different ways and the estimate can also switch itself back on. The detailed measurement page is available in the administrator role.
The two tools work with different sensitivity thresholds: the Daily slip already marks a market as “VALUE” at a model-versus-odds difference (edge) of 0.5%, whereas the standalone Bookmaker prices page only does so from 3%. If you need more detailed, stricter filtering, look at the Bookmaker prices page or the Match analysis report.
The difference between goals actually scored and statistically expected goals (xG). A positive value indicates that the team is currently scoring MORE than the quality of its shots would justify (which may fall back over time); a negative value indicates underperformance (goals may still be to come).
It shows how much historical data, and how complete, the estimate in question is built on. Where the marking is “weak”, there is little data behind the figure, so it is better treated with caution.
No. The AI summary only puts the ALREADY calculated report data into human language; it does not change a single figure and does not feed back into the prediction — the report always states this at the bottom of the text.
So that instead of one very long page showing everything at once, you can open what you are actually interested in. Under “Detailed data” there are eight blocks: Most likely exact scores, Further outcomes, Form, Head-to-head matches, Line-up and injuries, Bookmaker prices and deviations, Referee and additional metrics, and Model details for experts. The data behind it is exactly the same — it is just easier to find your way around.
It highlights ONE row of the per-card market table: priority goes to markets with a value candidate, and among those, to the one with the highest edge — in a tie, the one with the highest model probability is highlighted. This is not the same as the “VALUE” badge — a match can have several “VALUE” markets, but only one of them can carry the “★ Best tip” highlight.
Yes, you can delete them individually or in bulk on the My favourites page. Entries are also deleted automatically 7 days after the date of the match, so if you want to keep one, download it as a PDF or print it before it expires.
You can always see your own requests. If you are a super user, you can also see the requests of ALL members of your group, broken down by user — this helps you keep track of how the shared quota is being used. If you are an ordinary user in a group, you only see your own requests, not those of other members.
They fall into two groups. The first cannot be turned off, because it is part of how your account and subscription work: e-mail address confirmation, password reset, payment confirmation, invoice, group invitation, and the warnings before your plan expires (7, 3 and 1 days beforehand). The second group is reminder-type and means at most one e-mail a week: if you do not have a plan yet, or if you have not signed in for a week. You can turn this off at any time on the Profile page, on the “Notification e-mails” card — turning it off does not affect the first group, so you will still receive your invoice and the expiry warnings.
Yes. After you click the link in the confirmation e-mail, the deletion is permanent and cannot be undone. Your personal data are archived, and your invoices remain in place because of statutory retention obligations, without any personal link.
24 hours. If you do not click it within that time, the deletion request expires and you have to start it again on the Profile page if you still want to delete your account.
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